remi77 Privacy Policy

1. Introduction

This Privacy Policy applies to all personal data processed by remi77 in connection with our online betting platform, including sports betting, live casino, slots, togel (Indonesian numbers lottery), and sabung ayam (cockfighting) streaming services. This policy covers data collected through our website, mobile applications, customer support channels, and any other remi77-operated digital services.

We process personal data in accordance with international data protection regulations, including principles derived from the European Union's General Data Protection Regulation (GDPR), even though we operate internationally and serve primarily Indonesian users. This approach ensures that all remi77 users benefit from high standards of data protection regardless of their location.

By creating an account, making a deposit, placing a bet, or otherwise using remi77 services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal data as described herein.

2. Data Controller

For the purposes of data protection law, the data controller responsible for your personal information is:

As the data controller, remi77 determines the purposes and means of processing your personal data. We are responsible for ensuring that your data is processed lawfully, fairly, and transparently in accordance with this Privacy Policy and applicable data protection laws.

3. Information We Collect

remi77 collects several categories of personal data to provide, maintain, and improve our services. The specific data we collect depends on how you interact with our platform:

3.1 Account Registration Data

When you create a remi77 account, we collect:

• Personal Identification: Full legal name, date of birth, gender, nationality
• Contact Information: Email address, mobile phone number, residential address
• Account Credentials: Username, password (stored in encrypted form)
• Security Information: Security questions and answers (if applicable)

3.2 Identity Verification (KYC) Data

To comply with international gaming regulations and Indonesian anti-money laundering requirements, we collect:

• Government-Issued ID: Indonesian National Identity Card (KTP) number, passport details, or other official identification documents
• Proof of Address: Utility bills, bank statements, or government documents showing your current residential address
• Biometric Verification: Selfie photographs holding your identification document for facial recognition verification
• Additional Documents: Source of funds documentation or additional identity verification materials if required

3.3 Financial Transaction Data

When you deposit or withdraw funds, we collect:

• Payment Method Information: Bank account details (BCA, BRI, BNI, Mandiri, etc.), e-wallet account identifiers (OVO, DANA, GoPay, ShopeePay)
• Transaction Details: Deposit amounts, withdrawal requests, transaction dates and times, transaction IDs
• Payment History: Complete record of all financial transactions on your account

Important: remi77 does not store full credit card numbers or CVV codes. Payment processing is handled by certified third-party payment processors who maintain PCI-DSS compliance.

3.4 Gameplay and Betting Data

To provide betting services and detect fraud, we collect:

• Betting History: All bets placed, including stake amounts, odds, bet types, and outcomes
• Game Session Data: Casino game sessions, slot spins, live dealer interactions, togel number selections
• Account Activity: Login times, session duration, pages viewed, features used
• Bonus Usage: Promotional codes claimed, bonus wagering progress, bonus terms acceptance

3.5 Technical and Device Data

We automatically collect certain technical information when you access remi77:

• Device Information: Device type, operating system, browser type and version, screen resolution
• Network Data: IP address, internet service provider, connection type, geographic location (city/region level)
• Usage Analytics: Pages visited, features accessed, click patterns, error logs, performance metrics
• Cookies and Tracking: Session cookies, preference cookies, analytics cookies (see Section 10 for details)

3.6 Customer Support Communications

When you contact remi77 customer support, we collect:

• Support Inquiries: Chat transcripts, email correspondence, phone call recordings (with your consent)
• Feedback and Complaints: User feedback, complaint details, resolution records
• Survey Responses: Optional customer satisfaction surveys and promotional feedback

Data Category	Collection Method	Storage Duration
Registration Data	User-provided (registration form)	Account lifetime + 7 years
KYC Documents	User-uploaded (verification portal)	Account lifetime + 7 years
Financial Transactions	Payment processor + user-initiated	7 years (legal requirement)
Betting History	Platform-recorded (automated)	7 years (dispute resolution)
Technical Data	Automatic (server logs, cookies)	2 years (analytics purposes)
Support Communications	User-initiated (chat, email, phone)	3 years (service improvement)

4. How We Use Your Data

remi77 processes your personal data for the following purposes:

4.1 Service Delivery and Account Management

• Creating and maintaining your betting account
• Processing deposits, withdrawals, and other financial transactions
• Facilitating betting on sports, casino games, togel draws, and sabung ayam streams
• Calculating bet outcomes and crediting winnings to your account
• Managing bonus promotions and VIP loyalty programs
• Providing customer support and resolving account issues

4.2 Legal and Regulatory Compliance

• Verifying your identity and age (21+ requirement) through KYC procedures
• Preventing money laundering, terrorist financing, and other financial crimes
• Detecting and preventing fraud, collusion, and bonus abuse
• Complying with international gaming license requirements and regulations
• Responding to legal requests from law enforcement or regulatory authorities
• Maintaining records for audit and dispute resolution purposes

4.3 Platform Security and Fraud Prevention

• Monitoring for suspicious betting patterns or account activity
• Preventing unauthorized access and account takeover attempts
• Detecting duplicate accounts and multi-accounting violations
• Protecting against distributed denial-of-service (DDoS) attacks
• Investigating potential violations of our Terms & Conditions

4.4 Service Improvement and Analytics

• Analyzing user behavior to improve website and mobile app functionality
• Understanding which games, sports, and features are most popular
• Optimizing platform performance, speed, and reliability
• Developing new features based on user preferences and feedback
• Conducting A/B testing to enhance user experience

4.5 Marketing and Promotional Communications

• Sending promotional emails about new bonuses, features, and games
• Notifying you of VIP program tier upgrades and exclusive offers
• Providing personalized bonus recommendations based on your gameplay
• Sharing updates about BRI Liga 1 matches, major sports events, and togel draw schedules

Note: You can opt out of marketing communications at any time by adjusting your account settings or clicking "unsubscribe" in any promotional email. Opting out does not affect essential account-related communications (e.g., withdrawal confirmations, security alerts).

5. Legal Basis for Processing

Under GDPR principles, we process your personal data based on the following legal grounds:

5.1 Contractual Necessity

Most data processing is necessary to fulfill our contract with you (the Terms & Conditions you agreed to when creating your account). This includes account creation, payment processing, bet settlement, and customer support.

5.2 Legal Obligations

We process certain data to comply with legal and regulatory requirements, including KYC verification, anti-money laundering checks, record-keeping for audit purposes, and responding to law enforcement requests.

5.3 Legitimate Interests

We process some data based on our legitimate business interests, such as fraud prevention, platform security, service improvement, and analytics. We balance these interests against your privacy rights and only process data when justified.

5.4 Consent

For marketing communications and non-essential cookies, we rely on your explicit consent, which you can withdraw at any time through your account settings.

6. Data Sharing and Disclosure

remi77 does not sell, rent, or trade your personal data to third parties. However, we may share your information with the following categories of recipients:

6.1 Payment Service Providers

We share necessary financial data with banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay, ShopeePay) to process deposits and withdrawals. These providers are bound by strict confidentiality and data protection obligations.

6.2 Gaming Software Providers

We share limited gameplay data with casino software providers (Pragmatic Play, Evolution Gaming, Microgaming) to deliver games and verify results. Providers do not receive your personal identification or financial information.

6.3 Identity Verification Services

We use third-party KYC verification services to authenticate identity documents and perform facial recognition checks. These services process data solely for verification purposes and delete documents after confirmation.

6.4 Analytics and Service Providers

We use analytics platforms (e.g., Google Analytics with IP anonymization) and hosting services to operate our platform. These providers have access to technical data only and are contractually obligated to protect your privacy.

6.5 Legal and Regulatory Authorities

We may disclose personal data when required by law, court order, or regulatory request, or when necessary to protect our legal rights, prevent fraud, or ensure platform security.

6.6 Business Transfers

In the event of a merger, acquisition, or sale of remi77 assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights regarding your data.

7. Data Security Measures

remi77 implements comprehensive technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:

7.1 Technical Safeguards

• Encryption: All data transmission uses 256-bit SSL/TLS encryption. Sensitive data at rest (passwords, financial information) is encrypted using AES-256 standards.
• Secure Infrastructure: Our servers are hosted in certified data centers with physical security, redundant systems, and regular backups.
• Firewall Protection: Multi-layered firewalls and intrusion detection systems protect against unauthorized access and cyberattacks.
• DDoS Mitigation: Advanced traffic filtering prevents distributed denial-of-service attacks from disrupting services.
• Vulnerability Management: Regular security audits, penetration testing, and patch management keep systems secure.

7.2 Organizational Safeguards

• Access Controls: Personal data access is restricted to authorized personnel only, based on role-based permissions and the principle of least privilege.
• Employee Training: All staff receive regular data protection and security awareness training.
• Confidentiality Agreements: Employees and contractors sign strict confidentiality agreements.
• Audit Trails: Comprehensive logging of all data access and modifications for accountability.
• Incident Response: Documented procedures for detecting, responding to, and recovering from data breaches.

7.3 Your Security Responsibilities

While we implement robust security measures, you also play a crucial role in protecting your account:

• Choose a strong, unique password and never share it with anyone
• Enable two-factor authentication (2FA) if available
• Log out after using shared or public computers
• Keep your email account secure (password recovery channel)
• Report suspicious activity or unauthorized access immediately
• Be cautious of phishing emails claiming to be from remi77

8. Data Retention Periods

remi77 retains personal data only as long as necessary for the purposes outlined in this Privacy Policy and as required by law:

8.1 Active Account Data

While your account remains active, we retain all account data to provide continuous service. You can request account closure at any time.

8.2 Closed Account Data

After account closure, we retain certain data for legal and regulatory compliance:

• 7 years: Financial transaction records, KYC documents, betting history (anti-money laundering and tax compliance)
• 3 years: Customer support communications (dispute resolution and service improvement)
• 2 years: Technical logs and analytics data (fraud prevention and security purposes)

After these retention periods, personal data is securely deleted or anonymized beyond recovery.

8.3 Legal Hold

If your account is involved in a legal dispute, regulatory investigation, or pending litigation, relevant data will be retained until the matter is resolved, regardless of standard retention periods.

9. Your Privacy Rights

Under GDPR principles and international data protection standards, you have the following rights regarding your personal data:

9.1 Right to Access

You can request a copy of all personal data we hold about you. We will provide this information in a structured, commonly used, machine-readable format within 30 days of your request.

9.2 Right to Rectification

If any personal data we hold is inaccurate or incomplete, you can request correction. Most account information can be updated directly through your account settings.

9.3 Right to Erasure ("Right to be Forgotten")

You can request deletion of your personal data in certain circumstances, such as when data is no longer necessary for its original purpose or if you withdraw consent. This right is subject to legal retention requirements (e.g., financial records must be kept for 7 years).

9.4 Right to Restriction of Processing

You can request that we limit how we use your data in certain situations, such as when you contest the accuracy of data or object to processing.

9.5 Right to Data Portability

You can request a copy of your data in a portable format to transfer to another service provider.

9.6 Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes. We will cease such processing unless we demonstrate compelling legitimate grounds that override your interests.

9.7 Right to Withdraw Consent

Where processing is based on consent (e.g., marketing communications), you can withdraw consent at any time. This does not affect the lawfulness of processing before withdrawal.

9.8 How to Exercise Your Rights

To exercise any of these rights, contact us at [email protected] with "Privacy Rights Request" in the subject line. Include your full name, username, and registered email address. We will verify your identity and respond within 30 days.

10. Cookies and Tracking Technologies

remi77 uses cookies and similar tracking technologies to enhance your experience and improve our services.

10.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to recognize your device and remember certain information about your preferences or actions.

10.2 Types of Cookies We Use

• Essential Cookies: Required for platform functionality (login sessions, security, payment processing). These cannot be disabled.
• Preference Cookies: Remember your settings (language, currency, odds format). These enhance convenience but are optional.
• Analytics Cookies: Help us understand how users interact with our platform (Google Analytics with IP anonymization). These are optional and improve our services.
• Marketing Cookies: Track your interaction with promotional content to personalize offers. These are optional and require your consent.

10.3 Managing Cookies

You can control cookies through your browser settings. However, disabling essential cookies may affect platform functionality. To opt out of analytics cookies, you can use browser extensions like Google Analytics Opt-out Add-on.

11. Children's Privacy

remi77 services are strictly for adults aged 21 and older. We do not knowingly collect personal data from individuals under 21 years of age. If we discover that we have inadvertently collected data from a minor, we will immediately delete it and terminate the associated account. If you believe a minor has accessed remi77 services, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

remi77 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. We will notify you of material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification to your registered email address (for significant changes)
• Displaying a prominent notice on the platform (for changes affecting your rights)

Your continued use of remi77 services after policy changes constitutes acceptance of the updated terms. We recommend reviewing this page periodically to stay informed.

13. Contact Information

If you have questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us:

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local data protection authority or supervisory body.